Management and Communication Courses
TRAIN THE TRAINERS
Duration : a 2 day course
Who should attend ?
Those who need to transfer know-how effectively internally and/or externally.
Objectives
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Master the pedagogical aspects of their core skills
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Plan and execute a programme which corresponds to participant needs and expectations, catches and keeps their attention, produces tangible results.
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Depending on their specific course objectives and core skills, build on their strong points, identify and improve on weaker points.
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Give the best possible image of themselves and the Company and derive high job satisfaction from the evaluations of their participants.
Course content
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Emphasis on pragmatic techniques oriented directly towards the trainer’s own situations, easy to apply and coached by an expert.
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Defining what constitutes excellence in trainers and programme design and to set clear standards and goals.
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Methodology and psychology to include understanding how people learn, identify various styles including your own and to adapt programmes to a wide audience.
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Training tools – techniques to use and apply ensuring high impact delivery to your audience.
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Practice role plays – feedback based on checklist by the coach and other participants to maximise your personal performance and the effectiveness of your programme.
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Feedback and evaluations – identifying audience reaction and regularly ensuring the smooth transfer of know-how.
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Course preparation and pre information – An essential step in assuring that the course is prepared for a particular audience and the audience prepared for the course.
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Overall guidelines and procedures – A complete guide to preparation and delivery.
Management and Communications Courses
- Appraisals / Development and Performance
- Assertiveness / Communicating effectively
- Advanced sales skills
- Call Center Skills
- Coaching for best performance
- Conflict Management & Mediation
- Crosscultural awareness & communication
- Customer service
- Emotional intelligence
- Influencing without power
- Leadership in Management – Team Building
- Managing change
- Media interviews
- Meetings
- Mentoring
- Negotiations
- Presentations
- Project Management
- Succeed through listening
- Time, priority & stress management
- Train the trainers
- Writing for actions