Management and Communication Courses

Who should attend ?

Those who need to deeply understand the viewpoint, feelings and motivations of others. Those who wish to avoid misunderstanding, establish effective relationships and reach mutually beneficial objectives with others.

Objectives

• Identify and improve their own listening styles, understand the non-verbal, verbal and affective aspects of good listening.

• Avoid demotivators – attitudes of irony, sarcasm, condescension, intimidation and manipulation

• Avoid pretending, mimicking and selective listening

• Apply reflective and empathic listening.

Use these techniques to :

• Establish strong personal relations

• Help others identify and express their feelings, motivation and viewpoints with ease, confidence and tolerance

• Solve conflicts

• Motivate others

• Negotiate with integrity

• Discover principles behind positions

• Chair meetings – encourage, valorise and control interventions

Course content

Maximum participant practice in listening situations – individual feedback and coaching.

• Identify a range of non-verbal and verbal behaviours which influence rapport

• Understand the different ways of listening

• How to guide, encourage, get the most out of, start and finish interviews

• Questioning and recapping techniques

• Controlled responses, body language, eye contact

• Handling a range of situations from the reluctant to the visibly angry person.