Management and Communication Courses

Who should attend ?

Those who wish to :

• Improve interpersonal skills to reinforce personal and team effectiveness

• Win (rather than force) active support from a variety of personality types.

• Influence without manipulation in the interests of all stakeholders

Course content

• Pre-course questionnaires to identify participants’ present influencing styles.

• Why people need to be influenced and are difficult to persuade

• The characteristics of people who can influence us

• How we communicate and how to develop “charisma”

• The 4 personality types – how to identify and adapt to them

• Rational, emotional and “political” motivation

• Using 3 levels of communication – the facts, the emotions, the values

• The 4 influencing approaches : passive, “selling/classical rhetoric”, negotiating, assertive

• Other influencing tools – emotional intelligence and transactional analysis

• Interpersonal skills – listening, reformulating, (super)questions, summarizing, agreement, commitment

• Answering objections (including hidden)

• Adapting to different cultures

Workshops : participants practise their own situations – feedback, evaluation and coaching.

• How to make our priorities their priorities

• Uncover strengths and development needs in a safe environment

• Handling emotions – stress, anger, frustration

• Influencing without manipulating in the interests of all stakeholders

• Individual action plans