Management and Communication Courses
APPRAISALS :
DEVELOPMENT AND PERFORMANCE MANAGEMENT (DPM)
Duration : Half a day / 2 days
Who should attend ?
Managers and employees who want to optimise their performance, develop their full potential and valorise their contributions.
N.B. Each course is adapted to the client’s own process and terminology.
Objectives:
-
Understanding the DPM process, the advantages for themselves and the Company
-
Clarifying key job responsibilities
-
Establishing job descriptions
-
Establishing Key Result Areas/objectives in line with Company policy
-
Preparing a self assessment of accomplishments
-
Determining skills and competences to develop Individual Development Plans (IDPs)
-
Adopting a proactive attitude.
Course content
With constant reference to the Company’s DPM format and interactivity with participants.
The purpose of DPM as an essential management tool and its benefits for employees and the Company.
Reviewing the job:
-
the job holder’s perception of his/her role
-
participating in the establishment of Key Job Responsibilities and the Key Result Areas/objectives
-
Seeking clarification/avoiding misunderstanding
-
How to set “measurable” and “unmeasurable” objectives
Establishing reviewee’s own skills and competencies – identifying reviewee’s own strengths and improvement areas. Thus providing input for his/her Individual Development Plan.
Management and Communications Courses
- Appraisals / Development and Performance
- Assertiveness / Communicating effectively
- Advanced sales skills
- Call Center Skills
- Coaching for best performance
- Conflict Management & Mediation
- Crosscultural awareness & communication
- Customer service
- Emotional intelligence
- Influencing without power
- Leadership in Management – Team Building
- Managing change
- Media interviews
- Meetings
- Mentoring
- Negotiations
- Presentations
- Project Management
- Succeed through listening
- Time, priority & stress management
- Train the trainers
- Writing for actions