Management and Communication Courses

Who should attend ?

Managers and team leaders who wish to :

• communicate, motivate and lead by example

• build, manage and coach not only their team, but all stakeholders

• achieve higher standards of performance, cooperation and satisfaction and this in a constantly changing business environment

Objectives

• Assess and develop their own leadership skills

• Manage, motivate and inspire their teams

• Know how to direct, coach, support and empower

• Transform conflict into win-win situations

• Effectively listen, communicate and influence

• Get the best out of themselves and others

Course content

Maximum participant practice; role playing their own situations and establishing norms – feedback and coaching.

• The characteristics of leadership : clarifying the nature of leadership; leader vs manager.

• The role of leader : examining the main roles of the leader – providing vision, a sense of purpose, giving direction; providing support; facilitating positive outcomes; providing positive feedback; managing by objective.

• Leadership styles : identifying the range of leadership styles, their strengths and weaknesses; identifying and maximizing your own preferred styles (adapting to the situation)

• Influencing where direct authority is absent and the art of listening

• Building, leading and coaching teams : selecting and shaping teams; understanding team roles; creating teams from scratch; shaping and developing existing teams; building consensus : recognizing; understanding and using non-verbal communications; building trust and rapport.

• Mobilizing teams : using clear and concise communications; creating and maintaining a motivating climate within which to operate; gaining commitment and cooperation

• Delegation – identifying obstacles, how/how not to delegate.

• Dealing with conflicts, analyzing the causes and effects within teams and resolving conflict.

• The individual : identifying and satisfying the needs of individual team members, empowering and setting goals, monitoring and support (and appraising).

• Organizing oneself and others – identifying and quantifying priorities, management vs operational tasks, keeping everyone focused.

• Change management – the 7 steps, mistakes to avoid, challenging complacency.

• Action plan : a personal action plan – participants plan and discuss their strategy, techniques and attitudes on returning to work.