Management and Communication Courses

Who should attend ?

Those who will work in a multicultural environment and need good transcultural communications skills to achieve their objectives.

Objectives

• Understand the complexity of crosscultural communications

• Distinguish between communications problems and crosscultural communications problems.

• Understand and use different forms of communication in crosscultural situations – verbal, non-verbal, written, silence/non-response, etc

• How to prepare ; observe, listen, be clear and convincing in crosscultural business situations

• Give the best possible image of oneself and one’s message in crosscultural communications

Course content

Workshops including :

• Case studies to practise crosscultural situations based on participants’ situations – role plays, feedback and coaching

• Identifying participants’ own cultural perceptions and putting them in a crosscultural context

• Crosscultural gaffes and how to avoid them in meetings, interviews (sales and negotiation), socio/professional situations, written communications, etc

• Build a model for understanding clients/partners from other cultures

• Establish a crosscultural code of conduct

• Prepare an action plan on returning to work