Management and Communication Courses
MENTORING
Duration : one day course
Who should attend ?
Those whose recognised experience, knowledge and know-how will be used to develop high, average and/or low performers.
Course content
DEFINITION OF MENTORING
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N.B. Similarities and differences with coaching
CHARACTERISTICS AND PREREQUISITES of a good mentor/mentee
MENTORING OBJECTIVES
ADVANTAGES for the mentor/mentee
DIFFERENT TYPES OF MENTORING
MATCHING/CHOOSING mentor/mentee
STRUCTURING THE PROGRAMME
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The first meeting – establishing the “contract”
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The stages of mentoring
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Planning the future sessions
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Guidelines
VALIDATION of mentor/mentee performances
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By whom ? how ? when ?
MENTORING TOOLS
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Feedback – giving and receiving
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“Coaching”
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Integration into the DPM process (and assuring successions)
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Mentoring high/low/average performers
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Transferring knowledge and know-how
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Networking
PRE WORK QUESTIONNAIRES
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Present mentoring/coaching styles
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Learning styles
WORKSHOPS
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orientation towards participants’ needs and situations
Management and Communications Courses
- Appraisals / Development and Performance
- Assertiveness / Communicating effectively
- Advanced sales skills
- Call Center Skills
- Coaching for best performance
- Conflict Management & Mediation
- Crosscultural awareness & communication
- Customer service
- Emotional intelligence
- Influencing without power
- Leadership in Management – Team Building
- Managing change
- Media interviews
- Meetings
- Mentoring
- Negotiations
- Presentations
- Project Management
- Succeed through listening
- Time, priority & stress management
- Train the trainers
- Writing for actions